Floeva
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Support 技术支持

How can we help? 我们可以怎样帮你？

Find help for pairing, syncing, account access, warranty questions, and privacy requests for Floeva Ring, Floeva Band, and the Floeva app. 在这里获取 Floeva Ring、Floeva Band 和 Floeva App 的连接、同步、账户、保修与隐私请求支持。

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Email support邮件支持

[email protected]

We aim to respond within 24 hours on business days.我们会尽量在工作日 24 小时内回复。

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In-app feedbackApp 内反馈

Open Floeva, go to Profile or Settings, then choose feedback or help.打开 Floeva，在“我的/设置”中进入反馈或帮助入口。

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Privacy requests隐私请求

[email protected]

Use this address for data access, deletion, or privacy questions.用于数据访问、删除或隐私相关咨询。

Before You Contact Us

Pairing or connection

  • Charge and activate your compatible device first.
  • Keep the device near your phone and turn on Bluetooth.
  • Open Floeva and follow the pairing instructions.
  • If the app shows disconnected, reopen the app and let it reconnect and sync.

Sync or missing data

  • Pull down on the app home screen to start a manual sync.
  • Keep the app open and the device close during sync.
  • Charge the device if battery is low.
  • Focus on multi-day trends if one night or one workout looks unusual.

Warranty and Repairs

Floeva devices usually include a 1-year limited warranty covering hardware issues caused by manufacturing defects. Accidental damage, misuse, unauthorized repair, and normal wear are usually not covered. Specific terms may vary by purchase channel and included warranty policy.

  1. Contact us through the app or email and describe the issue.
  2. Provide requested details such as order information, photos, or video.
  3. Our support team will guide inspection, repair, replacement, or return steps when applicable.

Account and Data Requests

You can manage profile information, permissions, Apple Health access, and account deletion in the app. For privacy rights, data access, deletion, or consent withdrawal requests, email [email protected].

Floeva is designed for general wellness awareness. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease.

联系前可以先检查

配对或连接

  • 先为兼容设备充电并完成激活。
  • 让设备靠近手机，并确认蓝牙已打开。
  • 打开 Floeva，按照 App 内配对指引操作。
  • 如果 App 显示断开，重新打开 App，等待重新连接和同步。

同步或数据缺失

  • 在 App 首页下拉可手动触发同步。
  • 同步时保持 App 打开，并让设备靠近手机。
  • 如果设备电量低，请先充电。
  • 如果单晚睡眠或单次运动看起来异常，建议结合多日趋势一起判断。

保修与售后

Floeva 设备通常包含 1 年有限保修，覆盖由制造缺陷导致的硬件问题。意外损坏、误用、未经授权维修和正常磨损通常不在保修范围内。具体条款可能因购买渠道和随附保修政策而异。

  1. 通过 App 或邮件联系我们，并描述问题。
  2. 根据客服指引提供订单信息、照片或视频等必要材料。
  3. 支持团队会在适用情况下指引检测、维修、更换或退回流程。

账户与数据请求

您可以在 App 中管理个人资料、权限、Apple 健康访问和账户删除。如需行使隐私权利、访问/删除数据或撤回同意，请发送邮件至 [email protected]。

Floeva 用于通用健康与生活节奏参考，不是医疗器械，也不用于诊断、治疗、治愈或预防任何疾病。